Frequently Asked Questions

Billing & Home Delivery

What is The TV Times?
Published on Sunday, (Saturday for the Ledger) The TV Times is a high quality glossy magazine filled with exclusive shoots and interviews, the latest news, unrivalled soaps coverage, pages of film reviews and spread of daily highlights - where the best shows are previewed and rated! Plus 26+ pages of listings. Normally starting at $4.88 per week on its own, we are excited to include this guide inside the Weekend paper for only 60 cents per week!

What is a Premium Edition/ LENs?
Premium editions (LENs) are published periodically to provide additional information and value to our readers. Due to the size and value of premium editions, there will be up to a $2.00 surcharge for each premium edition. Rather than assess an extra charge for premium editions, the length of your subscription will be adjusted, accelerating the expiration of your subscription when you receive these premium editions. There will be no more than 8 premium editions per calendar year. Please see https://explore.mypapertoday.com/premiumeditions for a complete list of premium editions.  


If I go on vacation and suspend home delivery, will my account be credited?
Yes, we will credit your account by extending your subscription’s expiration date. You can also support our Newspaper in Education Program by donating the value of your papers during the vacation stop to the program. Please call us at least two days in advance to put your subscription delivery on hold for a vacation. Note, we cannot enter a restart date more than 60 days out. You can place a vacation stop by clicking here or by calling 1-888-MY-PAPER (1-888-697-2737).


What do I do if my paper is missing, incomplete or has a printing issue?
If you’re paper is missing, incomplete or has a printing issue, you can click here to report it or call Customer Service at 1-888-MY-PAPER (1-888-697-2737). We can deliver the paper to most areas if we receive the request between the times posted below. We will credit your account if you call outside of the redelivery times or you are not in a redelivery area. Please note we can only redeliver that day’s paper. We are unable to redeliver any previous days.  



Delivery Times
Monday-Friday
            Publication               Delivered By   Redelivery Until
Patriot Ledger               5:00PM         7:00PM
Enterprise                5:00PM        N/A
MetroWest Daily News  6:00AM       10:00AM
Milford Daily News        6:00AM       10:00AM
Fall River Herald          6:30AM       10:30AM
Taunton Gazette           6:30AM       11:30AM 

Saturday & Sunday
            Publication               Delivered By   Redelivery Until
Patriot Ledger               8:00AM       12:00PM
Enterprise                     8:00AM       12:00PM
MetroWest Daily News  8:00AM       11:00AM
Milford Daily News        8:00AM       11:00AM
Fall River Herald          7:00AM       10:30AM
Taunton Gazette           8:00AM       11:30AM 
 
 

 

Do I have to call to restart my paper?
You do not have to contact us to resume your paper if you provided a restart date when you suspended delivery. If you did not provide a restart date or want to change the date of the restart please call Customer Service at 1-888-MY-PAPER (1-888-697-2737).


How do I update my delivery and/or billing address?
To update your address or any other information on your account (such as phone number or email) you can call Customer Service at 1-888-MY-PAPER (1-888-697-2737) or click here.


Why did I receive an invoice when I just started home delivery and paid for my subscription with a credit card?
Invoices are printed when there is no payment on the account. If you received an invoice but paid with your credit card, most likely your credit card hasn’t been processed yet. Please call Customer Service at 1-888-MY-PAPER (1-888-697-2737) if you have any questions.


What forms of payment do you accept?
At this time we accept Visa, Discover, American Express, and MasterCard as well as checks. We do not accept cash payments.


Where can I go to make a payment on my account?
You have 3 options when making a payment:
1.       By Mail: PO BOX 699159 , Quincy, MA 02269
2.       By Phone:  1-888-MY-PAPER (1-888-697-2737) 
3.       Online:  here.


Where can I go to speak to someone in person about my account or home delivery?
If you have any issues with billing, your account, or home delivery please call Customer Service at 1-888-MY-PAPER (1-888-697-2737), or e-mail us at delivery@mypapertoday.com


What’s EZPAY?
EZPAY is a program we have available for our daily papers. EZPAY automatically charges the provided credit or debit card every four weeks for your subscription. If you’re interested, you can call Customer Service at 1-888-697-2737 (1-888-697-2737).


I don’t want EZPAY. Can I do a one-time payment with my credit or debit card?
Absolutely. To make a one-time payment you can call Customer Service at 1-888-MY-PAPER (1-888-697-2737), make the payment online by clicking here, or send the information with your bill.


How do I tip my carrier?
There are 3 different ways you can tip your carrier. Firstly, you can either leave cash or a check in their name at your door. Secondly, you can include a tip with your bill payment. Make sure you write the amount you want to tip your carrier in the “Optional Carrier Gratuity” field that’s located on the bill. Thirdly, if you are on the EZPAY program, we can also include a charge for tip every 4 weeks. Please note that the carrier tip will show up as a separate charge if you are on the EZPAY program. Also, all tips are given in a lump sum and cannot be refunded.


I’m on the EZPAY program and you charged me twice this month. Why?
Our EZPAY program charges once every four weeks, not once a month. There are 13 charges in a year, which means there could be more than one charge in a month.


How are vacations credited on my subscription?
Credits from vacation stops extend the paid-through date on your account. The new expiration date will be indicated on your bill.


How do missed or damaged paper credits apply?
Credits from missed or damaged papers extend the paid through date on your account. The new expiration date will be indicated on your bill.


How much is your late fee?
We do not charge late fees.


I received a bill in the mail but I want to pay for more weeks than I was billed for. Can I do this?
Absolutely. Just make out the check in whatever amount you’d like.  The expiration date on your subscription will reflect the amount of your payment.


Where do I send my payment from my bill?
Gatehouse Media NE
PO Box 699159
Quincy, MA 02269-9159


Where can I find my account number?
Your account number is located on your bill. If you don’t have a bill handy you can call Customer Service at 1-888-MY-PAPER (1-888-697-2737).

 

Monday - Friday

Publication

Deliver By

Redelivery Until

Patriot Ledger

5:00pm

7:00pm

Enterprise

5:00pm

N/A

MetroWest

6:00am

10:00am

Milford Daily News

6:00am

10:00am

Taunton Gazette

6:30am

10:30am

Herald News

6:30am

11:30am

 

 

 

 

Saturday - Sunday

Publication

Deliver By

Redelivery Until

Patriot Ledger

8:00am

12:00pm

Enterprise

8:00am

12:00pm

MetroWest

8:00am

11:00am

Milford Daily News

8:00am

11:00am

Taunton Gazette

7:00am

10:30am

Herald News

8:30am

11:30am



NIE 

What is NIE?
NIE is our Newspapers in Education program. NIE provides newspapers and other educational material to local schools at no cost. This program is used to enhance learning and promote literacy.


I’d like to donate to NIE. How can I do so?
We have a few options available. On your bill there is an option for you to donate $2.00 to NIE. If you are on our EZPAY program, we can automatically charge a donation to NIE with every charge. If you go on vacation, we can donate the value of those papers to NIE.. 

 



E-paper

What is an e-paper?
An e-paper is an exact digital replica of the printed paper, which can be accessed online. With the e-paper you are able to download the paper to your e-reader, phone or access it from a computer. We currently have e-papers available for all of our daily papers.


How does the e-paper differ from the newspaper’s website?
An e-paper is more like reading the physical paper than the website.  Also some information is exclusive to the printed paper and e-paper and not readily available on the newspaper’s website. 


Why would I want an e-paper?
The e-paper is simple, efficient, flexible and convenient. Also the e-paper can translate the paper to 11 languages, it can read the articles to you and you have access to some back issues.


I am an active customer. How do I access my ePaper?
If your subscription access includes the ePaper, please complete the following steps to register as an active subscriber, so that our system recognizes you. If you’ve already registered, skip to next topic, “Where do I go to sign In?”

  1. Go to www.mypapertoday.com and click on ‘E-Paper’
  2. Select your publication from the list. If your publication is not listed, it does not require registration, and you may skip to next topic, “Where do I go to sign in?”
  3. Click “Register for (Newpaper Name) Digital Access
  4. In the pop-up window that appears, select the $0.00 option for current customers. Note: The option may only mention “print customers”, but please select this option even if you subscribed to ePaper only.
  5. Fill in the profile fields, choose a username and password, and log-in.
  6. Once the ePaper loads, we recommend bookmarking the page for later use.


Where do I go to sign in?
From your newspaper’s website, click the ePaper link at the top of the page, or select a newspaper from the following list. Use the Username and Password that you created when you registered, unless otherwise noted:
The Patriot Ledger
The Enterprise
The MetroWest Daily News
The Milford Daily News
The Taunton Gazette
The Fall River Herald
The Provincetown Banner (weekly)
Username and Password are your subscription account number
The Waltham News Tribune (weekly)
Username and Password are your subscription account number


I’m having issues with reading my e-paper. Who do I contact?
If you are having trouble logging in, you may need to register. Please see, “I am an active customer. How do I access my ePaper” for more information on how to register.
If you have already registered and logged in, but are having trouble navigating the ePaper itself, please click the help button, which can answer most navigation questions. This button is located toward the top of the window and has a question mark in it.
If your question is still not answered, please you call Customer Service at 1-888-MY-PAPER (1-888-697-2737) or email us at delivery@mypapertoday.comPlease note that the Customer Service email is not monitored on weekends, or over-night.


Why can’t I log in to my e-paper account?
If you know your account is active and in good standing, but you are not able to log-in:

  1. Make sure that your subscription includes ePaper access.

Home delivery of The Patriot Ledger, Enterprise, MetroWest, Milford Daily, Taunton Gazette, and Fall River Herald all include ePaper access. Home delivery of the Provincetown Banner and the Waltham News Tribune does not include ePaper access, and readers must purchase ePaper access separately.

  1. Make sure you have completed registration.
  2. Make sure you are using the correct username and password.

If you need to reset your password, click the “forgot password” link.
If you are a Provincetown or Waltham ePaper subscriber, make sure you are using zeros and not the letter ‘o’ and that you are using capital letters.

  1. Make sure that your browser is set to accept cookies/ pop-ups from our site, as the ePaper is sometimes blocked by such settings.
  2. If you still have issues with logging into your account you can call Customer Service at 1-888-MY-PAPER (1-888-697-2737).


How do I enlarge the text?
To read an article you click on the article and the text will appear on the right side of the screen. If you want to enlarge the text, click on the ‘TEXT+’ button until it is at the desired size.
You may also click the ‘DOUBLE’ button located at the top of the screen. This allows you to read the article from the paper itself. You can enlarge the picture using the magnifying glass with a + in it.

Other

Can I access the archives on the paper’s website?
Not all articles are published on the paper’s website.  In general, you will be able to access articles within the past 6 months.


Can I order a back copy?
You can order a back copy of the paper but we only have them available for the past year. If you’re looking for papers older than a year, we suggest trying the local library. Many times they will archive articles on microfilm. Please note that inserts are not available for back copies.
Please click here for more information on ordering a back copy.


How can I get a photograph that appeared in the paper?
You can order a photograph directly from the paper’s website. Simply click on the photo and then click on the Purchase Photo link.